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Tuesday 04/04 2017
Victoria’s health complaints system

Important changes have been made to Victoria's health complaints system. From 1 Feb. 2017 the Office of Health Services Commissioner (OHSC) will become the Health Complaints Commissioner (HCC) with new powers, responsibilities and changes in who can accept complaints under the Health Complaints Act 2016 (Vic). There is also a new Code of Conduct for health providers not registered under the National Law. The HCC will be able to accept third party complaints, including from other practitioners.